Dear *Customers Name*,
Just an email regarding an order you have tried to place with ourselves for a *Product Name*.
Just to inform you the payment actually failed, if you wish to keep the order open please call us on 08444 77 98 98 and we will go through the payment with you, or you can create a brand new order.
Look forward to hearing from you, any questions let me know.
Warehouse SDY
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